contacts

Very satisfied with the site, regarding both the products and the contact with the Customer Service, dedicated to kindly responding to my questions.

M. Edouard, Aroma-zen user

Our philosophy

The quality of life and the health of our customers are important to us. We work daily to offer the widest choice of natural solutions for the little sores of everyday life. And this, at a competitive price, accompagnied by a qualitative service.

At Aroma-zen,our concerns are also at the heart of our actions. A question ? An advice about one of your products ? Our ace team is at your disposal for any request. More information about the Team on our page « Who are we ? »

Do you have a question about your order ? Do you need an invoice or a piece of advice ; Our team is there for you!

contact form

info@aroma-zen.com

Logistics

Administration

Or via our contact form :

Name:

E-Mail Address:

Subject:

Customer Service

From monday to thursday from 9.00 am to 5.00 pm and friday from 9.00 am to 4.00 pm Contact us at 03 89 71 74 64 (France)*
or +32 81 30 52 40 (Belgium* & other countries) info@aroma-zen.com *cost of a national call

After sales Service

Our After sales Service can be contacted by e-mail through the user interface.

To do this, simply log in to your customer account --> My account --> After sales Service.

About payments

You are unable to find the e-mail that contains the information to pay your order ?

Cheque

Cheques denominated in eurosare to be sent to Credit Mutuel in Lille :

Crédit Mutuel Nord Europe
Service Clients Entreprises (AROMA ZEN)
4 Place Richebé – CS 81009
59011 Lille Cedex

Transfers (France & DOM-TOM)

You wish to make a payment by bank transfer? You can do it from your personal banking interface.

IBAN : FR76 1562 9002 7800 0200 4650 112
Bank : 15629
Counter : 00278
Account nbr : 000 200 46 501
RIB key : 12

Transfers (other countries)

For countries excluding France and DOM-TOM, you can send us your bank transfer to the following account number :

IBAN : BE11 109 658 330 248
BIC : CTBKBEBX

Need information about our means of payment ? See here.
Are you having trouble paying for your order? You will certainly find the answer to your question in our Frequent Asked Questions

Address of our headquarters in Belgium : 6A rue Georges Cosses – 5380 Fernelmont
Address of our warehouses in France : Caves de Givet – 67 rue Oger – 08600 Givet