Customer Service
From monday to thursday from 9.00 am to 5.00 pm and friday from 9.00 am to 4.00 pm
Contact us at 03 89 71 74 64 (France)*
or +32 81 30 52 40 (Belgium* & other countries) *cost of a national call
or +32 81 30 52 40 (Belgium* & other countries) *cost of a national call
After sales Service
Our After sales Service can be contacted by e-mail through the user interface.
To do this, simply log in to your customer account --> My account --> After sales Service.
About payments
You are unable to find the e-mail that contains the information to pay your order ?

Cheque
Cheques denominated in eurosare to be sent to Credit Mutuel in Lille :
Crédit Mutuel Nord Europe
Service Clients Entreprises (AROMA ZEN)
4 Place Richebé – CS 81009
59011 Lille Cedex
Crédit Mutuel Nord Europe
Service Clients Entreprises (AROMA ZEN)
4 Place Richebé – CS 81009
59011 Lille Cedex

Transfers (France & DOM-TOM)
You wish to make a payment by bank transfer? You can do it from your personal banking interface.
IBAN : FR76 1562 9002 7800 0200 4650 112
Bank : 15629
Counter : 00278
Account nbr : 000 200 46 501
RIB key : 12
IBAN : FR76 1562 9002 7800 0200 4650 112
Bank : 15629
Counter : 00278
Account nbr : 000 200 46 501
RIB key : 12

Transfers (other countries)
For countries excluding France and DOM-TOM, you can send us your bank transfer to the following account number :
IBAN : BE11 109 658 330 248
BIC : CTBKBEBX
IBAN : BE11 109 658 330 248
BIC : CTBKBEBX
Need information about our means of payment ? See here.
Are you having trouble paying for your order? You will certainly find the answer to your question in our Frequent Asked Questions
Address of our headquarters in Belgium : 6A rue Georges Cosses – 5380 Fernelmont
Address of our warehouses in France : Caves de Givet – 67 rue Oger – 08600 Givet
Are you having trouble paying for your order? You will certainly find the answer to your question in our Frequent Asked Questions
Address of our headquarters in Belgium : 6A rue Georges Cosses – 5380 Fernelmont
Address of our warehouses in France : Caves de Givet – 67 rue Oger – 08600 Givet