FAQ

I would like to place an order
How to find the product I'm looking for ?Can I order by phone ?How to order ?Where can I view your Terms and Conditions of Sale?I wish to be notified of the arrival of a product in stockI want to reorder the same products as before
I just placed an order
How does the order confirmation work ?How do I delete an item or cancel my order ?Can I add an item to an already validated order ?I would like to receive an invoiceI would like to give my opinion on a product
When will my order be delivered ?What are the shipping fees and delivery times ?Will I be informed about the progress of my order?How can I track my order delivery ?Do you deliver overseas ?
I have a problem with my order
What to do if there is a problem with a product or my order ?I still haven't received my order, what should I do ?One of the received items is damaged or missing, what to do ?I want to use my right of withdrawal and return my orderI did not pick up my package or refused delivery
Payment
Secure purchases with cardsHow to change the payment method for my order ?What are the available payment methods ?How to pay by Blue Card or credit card (Visa, MasterCard)How to pay by bank transfer ?How to pay by check (France only) ?Payment of my order was refused
Discount code and loyalty
I can't find my discount code anymoreHow to use a discount code ?
My Account and Personal Data
Protection of your personal informationHow do I change my password ?How to make changes in my address book?I want to subscribe or unsubscribe to the newsletterHow to view my order history ?I can't log in to my customer accountHow to use the wishlist

I still haven't received my order, what should I do ?

To find out the estimated delivery time (expressed in working days) of your order, refer to the "Our delivery fees" page.

This deadline starts from the date your order is handed over to the carrier.

Your package has been shipped for at least 5 working days and you still haven't received anything?

We invite you to contact our team by email at info@aroma-zen.com or by phone, specifying the order number so that we can take your case.

Phone France : 03 89 71 74 64
Phone other countries : +32 81 22 02 59

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